Terms of service

This website is operated by Kitiki, a brand owned and operated by Roncha Origin Brands Pvt Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Kitiki. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction while using the Service.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks.

Payment information is always encrypted during transfer over networks.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.

Section 5 – Products or Services

Certain products or services may be available exclusively online through the website.

We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products and pricing are subject to change at any time without notice.

Section 6 – Intellectual Property

All content available on this website, including but not limited to text, graphics, logos, images, product packaging, designs, videos, software, and other materials, is the property of Roncha Origin Brands Pvt Ltd or its licensors.

These materials may not be copied, reproduced, distributed, modified, republished, uploaded, posted, transmitted, or otherwise exploited without prior written permission.

All content, trademarks, trade dress, logos, and intellectual property displayed on this website are protected by Indian and applicable international copyright, trademark, patent, and other intellectual property laws.

Section 7 – Billing and Account Information

We reserve the right to refuse any order you place with us.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Section 8 – Optional Tools

We may provide access to third-party tools over which we neither monitor nor have any control.

You acknowledge and agree that we provide access to such tools “as is” and “as available”.

Section 9 – Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your use of our store does not create any contractual relationship between you and Shopify regarding the sale of products. Shopify acts solely as a technology service provider facilitating the operation of our online store.

Section 10 – Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy:

https://kitiki.in/policies/privacy-policy

Section 11 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions.

We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content:

• For unlawful purposes

• To violate any regulations or laws

• To infringe intellectual property rights

• To spread malware or harmful code

• To collect personal information of others without consent

Section 13 – Disclaimer of Warranties

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

The service and all products delivered through the service are provided on an “as is” and “as available” basis.

Section 14 – Limitation of Liability

In no case shall Roncha Origin Brands Pvt Ltd, its directors, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the service.

Section 15 – Indemnification

You agree to indemnify and hold harmless Roncha Origin Brands Pvt Ltd and its affiliates from any claim arising from your breach of these Terms.

Section 16 – Severability

If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by law.

Section 17 – Termination

These Terms remain effective unless and until terminated by either you or us.

Section 18 – Entire Agreement

These Terms and any policies posted by us constitute the entire agreement between you and us.

Section 19 – Changes to Terms of Service

We reserve the right to update, change or replace any part of these Terms of Service by posting updates on our website.

Section 20 – Contact Through Website

Questions regarding products, orders, refunds, shipping, or customer service may be directed to us using the contact details provided below.

Section 21 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

You and Roncha Origin Brands Pvt Ltd agree that the courts at Hyderabad, Telangana, shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

Section 22 – Electronic Communications

By using our website, you consent to receive communications electronically from us regarding your orders, account, and services.

Section 23 – Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, internet outages, government actions, or transportation disruptions.

Section 24 – Contact Information

Questions about these Terms of Service should be sent to care@kitiki.in.

Roncha Origin Brands Pvt Ltd
H.No 6-3-629/4, Anand Nagar, Khairatabad Circle No. 17, Hyderabad, Telangana – 500004, India.

Email: care@kitiki.in
Phone: 7396505098

CIN: U56102TS2025PTC204467

GSTIN: 36AAPCR0837C1ZE

FSSAI: 13626011000065