Refund policy

KITIKI products are fresh, perishable food items. For hygiene, safety, and quality reasons, we are unable to accept returns or exchanges once an order has been delivered, except in the specific cases below.
When you are eligible for a replacement or refund, we will replace your item or issue a refund if:
● The product arrived damaged or leaking,
● You received the wrong item, or
● There is a genuine quality or freshness issue with the product.
To raise a claim, contact us at care@kitiki.in within 48 hours of delivery with your order ID and clear photos/video of the product and its packaging. You do not need to ship anything back unless we specifically request it.

Cancellations: Orders can be cancelled only before they are dispatched. To cancel, contact care@kitiki.in as soon as possible. Once an order is marked as shipped, it cannot be cancelled.

Refunds: Once your claim is approved, refunds are issued to your original payment method (UPI, card, or net banking via Razorpay) within 5–7 business days. For COD orders, refunds are made via UPI or bank transfer — we'll collect your details when processing. Depending on your bank, it may take a few additional days for the amount to reflect.

Replacements: Approved replacements are shipped to you at no additional cost.

What is not eligible:
● Change of mind, or not liking the taste/preference (this is not a product defect).
● Products that have been opened or partially consumed, unless there is a genuine quality issue.
● Claims raised more than 48 hours after delivery.

Contact: For any return or refund query, email care@kitiki.in.