Privacy policy

At Kitiki, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products from us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Order Details
  • Payment Information (processed securely through payment providers)

Automatically Collected Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Deliver products and services
  • Provide customer support
  • Communicate order updates
  • Improve website functionality and user experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional offers and marketing communications (where permitted)

3. Payment Information

Payments made on our website are processed through trusted third-party payment gateways. We do not store your complete debit card, credit card, UPI, or banking information on our servers.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Maintain shopping cart functionality
  • Analyze website traffic and performance
  • Improve customer experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Sharing of Information

We may share your information with:

  • Payment service providers
  • Shipping and logistics partners
  • Website hosting providers
  • Analytics and marketing service providers
  • Government authorities where required by law

We do not sell your personal information to third parties.

6. Data Security

We implement commercially reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system is completely secure.

7. Children's Data

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our agreements

9. International Transfers

Because our Services are hosted on Shopify, your personal information may be stored or processed on servers located outside India. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with this Privacy Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023.

10. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent where processing is based on consent
  • Request information regarding how your data is being used

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Governing Law

This Privacy Policy and our processing of your personal data are governed by the laws of India, including the Digital Personal Data Protection Act, 2023.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Kitiki
Email: care@kitiki.in
Website: kitiki.in